Bank robberies in virtual reality: how BofA trains staff for stressful encounters

Bank robberies in virtual reality: how BofA trains staff for stressful encounters

What’s the best way to help employees prepare for the worst-case scenario? For Bank of America, the answer is: repeat. In October 2021, Bank of America launched virtual reality training through its 4,300 financial centers, employing approximately 50,000 employees. The program initially prioritized customer and co-worker interaction trainings, but proved so successful that the organization …

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